- Posted by Austin Swim
- On August 19, 2014
- 0 Comments
Create an efficient Technological Process
At Elevated Billing Solutions, we’re proponents of making substance abuse billing more efficient. We create an efficient technological process by first agreeing upon a set of rules and processes with every client, and then walking them through protocol for unique billing situations. It starts at the verification of insurance benefits and goes all the way to the end of the claims management lifecycle.
It helps immensely to start building technological knowledge to out smooth the processes, and ultimately, provide better care the patients in treatment.
Here are some basics.
Understanding file types
Computer technology moves at a very fast rate. It’s great to use the best technology when you can, but in some cases software updates, legacy versions of programs, and dated hardware can disrupt a business process.
Most of us have experienced the frustration of a file not being able to open with a certain version of Microsoft Word. It’s seems to be a common problem, but it’s easy to avoid. Starting in 2007, Microsoft changed their default Word file extensions from .doc to .docx. With this change, .docx files are only readable by versions of Microsoft Word 2007 and later (newer), while .doc files (the older file type) are readable by and version of Word released since 1997.
Bottom line: save files as .doc to be sure they’re compatible for the majority of Word users.
Use the .pdf (portable data format) file type – to ensure that your request to check for insurance benefits doesn’t get hung up at the third party billing company because of any incompatibilities with file types and operating systems.
To avoid issues when having users open .PDF’s, it’s recommended to save them for compatibility with Acrobat 4.0 or later. This allows older versions of Acrobat Reader to read and view the file without having to update to the latest software.
A step-by-step guide on how to create backward-compatible .pdf’s found here:
Expert Tip: Always save the file as the oldest type of the .pdf so that even the oldest computer with adobe acrobat reader can still see your request.
Unless you need state of the art technology for your .pdf’s, we recommend using the most backward compatible version.
Start a Joint File Server
Businesses are increasingly going online. It’s not The Matrix, it’s the future. It’s also a very good thing. To do this, most business use a hosting service that offers cloud storage. Cloud storage centralizes your files on the web and makes them accessible to specific users with permission.
There are many solutions and file hosting services, but we strongly recommend using Google Drive because of it’s integration with email. Good alternative choices would be DropBox and Microsoft OneDrive.
How to get on-board with online file storage:
Start a Google Drive account – Once you sign up for a Gmail account, you will have access to all of the business apps (including Google Drive) at your fingertips. Just navigate to the ‘Drive’ and then you’re able to choose to upload and share files. The goal is to create a central location where both the treatment center and the insurance billing company can save and view important documents.
The moment Google Drive is setup, your treatment center has officially made your third party billing company an extension of your in house billing department.
A step-by-step guide on how to install google drive can be found here:
Expert Tip: Creating a naming convention ( i.e. title_date-version#.PDF ) is a great time saver that will help both parties know the status of a document before even opening it on their respective computer.
Are you liking tips on how to make your medical billing business more efficient? See another blog on the denials management here.